染雾酒店各部门常用英语口语 篇一
Front Desk Department
1. Greeting guests:
- Good morning/afternoon/evening! How may I assist you today?
- Welcome to [hotel name]. How can I help you?
- How may I be of service to you?
2. Checking-in guests:
- May I have your reservation details, please?
- Could you please provide me with your ID/passport and credit card for check-in?
- Here is your room key. Enjoy your stay!
3. Assisting guests with inquiries:
- What time is breakfast served?
- Where is the fitness center located?
- Can you recommend any nearby restaurants?
4. Handling complaints:
- I apologize for the inconvenience. Let me see how I can resolve this issue for you.
- I understand your frustration. I will do my best to rectify the situation.
- Thank you for bringing this to my attention. I will make sure it doesn't happen again.
Housekeeping Department
1. Cleaning rooms:
- Good morning! I am here to clean your room. May I come in?
- Is there anything specific you would like me to pay attention to while cleaning?
- Your room has been cleaned and is ready for your return.
2. Providing extra amenities:
- Would you like any additional towels or toiletries?
- I can bring you an extra blanket if you feel cold during the night.
- Is there anything else I can assist you with?
3. Responding to requests:
- Could you please provide me with new bed sheets?
- Can you change the light bulb in my room?
- My toilet is clogged. Can you send someone to fix it?
Food and Beverage Department
1. Taking orders:
- Good evening! Are you ready to order?
- What would you like to have for breakfast/lunch/dinner?
- May I recommend our chef's special for today?
2. Serving guests:
- Here is your order. Enjoy your meal!
- Is everything satisfactory with your meal?
- Would you like any dessert or coffee?
3. Handling special dietary requests:
- Are there any food allergies or dietary restrictions I should be aware of?
- We have vegetarian and gluten-free options available. Would you like to see the menu?
- I will inform the kitchen about your request for a vegan meal.
酒店各部门常用英语口语 篇二
Sales and Marketing Department
1. Promoting the hotel:
- Welcome to [hotel name]. We offer exceptional services and amenities for all our guests.
- Our hotel is located in a prime location with easy access to tourist attractions.
- We have a special promotion for our guests during the holiday season.
2. Responding to inquiries:
- Thank you for your interest in our hotel. How may I assist you?
- Our room rates vary depending on the season. May I know your preferred dates of stay?
- We have a variety of room types available. Which one would you like to inquire about?
3. Handling group bookings:
- We can offer special rates for group bookings. How many rooms would you require?
- Could you please provide me with the details of your group's stay, such as check-in and check-out dates?
- I will send you a proposal with the group rates and benefits included.
Human Resources Department
1. Conducting job interviews:
- Good morning! Please have a seat. May I start by asking you a few questions about your experience?
- Can you tell me more about your previous work experience and why you are interested in working at our hotel?
- How would you handle a difficult guest situation?
2. Handling employee concerns:
- Thank you for bringing this matter to my attention. Let me investigate and get back to you.
- I understand your concerns. We will take the necessary steps to address the issue.
- Let's schedule a meeting to discuss your concerns in more detail.
3. Conducting training sessions:
- Today's training session will focus on customer service skills. We will cover topics such as communication and problem-solving.
- Please take notes during the training session as there will be a short quiz at the end.
- Feel free to ask any questions or share your experiences during the training session.
These are just a few examples of common English phrases used in different departments of a hotel. Effective communication is crucial in the hospitality industry, and being able to communicate confidently and professionally in English can greatly enhance the guest experience.
酒店各部门常用英语口语 篇三
酒店各部门常用英语口语
引导语：英语口语是被英语国家人民普遍应用的口头交流的语言形式。以下是小编整理的酒店各部门常用英语口语，欢迎参考!
客房部
Housekeeping，may I come in?
客房服务，我可以进来吗?
I’m sorry to disturb you，sir.
对不起，打扰您了，先生。
May I clean your room now，sir?
先生，我们可以现在打扫您的房间吗?
Well，I’m a bit tied up at the moment.
哦，我现在正忙着呢。
What time would you like us to come back?
您希望我什么时候再来?
Shall I come back later，sir?
先生，我过会再来好吗?
We will come and clean your room immediately.
我们马上就来打扫您的'房间。
Your room will be ready in half an hour.
您的房间过半小时就会打扫干净。
I’m afraid no cleaning can be done between 12noon and 2pm. May we come between 2pm and 3pm?
恐怕，中午12点到下午2点期间我们不能打扫房间，我们在下午2点至3点之间打扫您的房间行吗?
It’s already noon，and our room hasn’t been made up yet.
已经快到中午了，我的房间还没打扫。
Just let us know what you need，and if we can，we will oblige.
如果您需要什么，就告诉我们，只要是做得到的，我们都会尽力为您效劳。
Turn-down service，may I com in?good evening，sir.
开夜床服务，我可以进来吗?晚上好，先生。
Please put out a “Do Not Disturb ”sign on the door if you need to rest in the room，and the roommaids won’t knock on the door again.
如果您需要在房间内休息，请在门上挂上“请勿打扰”牌，服务员就不会再敲门了。
Excuse me，sir，but I haven’t finished cleaning your room，shall I continue?
对不起，先生，我可以继续清扫您的房间吗?
I’m very tired，how long will it take you to finish your room?
我很累了，还需要多长时间你才能结束?
Would you please come back later?I will go out 5pm.
你能否过会再来，我下午5点要出去。
May I come in for turn down service?
我可以进房间为您开夜床吗?
Oh，we are expecting a few people for drinks before going to dinner. Could you come back later?
噢，晚饭前我们有几个人要去房间喝饮料，你等会再来好吗?
Certainly，would it be convenient if I return in half an hour?
当然可以，如您认为方便，我半小时后再来，可以吗?
Excuse me，it’s almost afternoon， but my room hasn’t been made up yet，why?
对不起，都快下午了，为什么我的房间还没有打扫?
I’m sorry，I’m going to your room as soon as I have finished this one.
对不起，我结束这间房后立即为您打扫。
Can you clean up my room earlier everyday?
以后能不能早点打扫我的房间?
Certainly，sir. I will clean up your room earlier tomorrow.
当然可以，先生，明天我将早点为您打扫房间。
对于客房的朋友来说，总会遇到外国客人问起房间内的用品，所以主页君列出了客房内常见用品的英文清单。
床上用品
pillow/pillow case 枕头/枕头套
quilt/quilt case 被子/被套
mattress/sheet/bed cover/bed skirting 床垫/床单/床罩/床裙
extra bed 加床
一次性用品
bath robe 浴袍
tower 毛巾
bath tower 浴巾
face towel 小方巾
bath mat 地巾
shampoo 洗发水
conditioner 护发素
body wash 沐浴露
body lot
toothbrush 牙刷
toothpaste 牙膏
soap 香皂
shower cap 浴帽
comb 梳子
razor/shaver 剃须刀
slippers 拖鞋
shoe shine mitt/paper 擦鞋布
tissues 面巾纸
toilet paper 卫生纸
sanitary bag 卫生袋
shopping bag 购物袋
电器
light bulb 电灯泡
table light 台灯
floor lamp 落地灯
wall lamp 壁灯
iron/iron board 熨斗/熨斗板
hairdryer 吹风机
electric kettle 电热水壶
air-conditioner 空调
refrigerator 冰箱
television/TV remote control 电视/电视遥控器
telephone 电话
flash light 手电筒
adapter 插头
extension code 接线板
transformer 变压器
其他
Bathroom 浴室
mirror 镜子
wash basin 面盆
mug 口杯
soap dish 皂碟
bath tub 浴缸
shower curtain 浴帘
shower head 喷头
tap 水龙头
rubber mat 防滑垫
towel rail 毛巾架
toilet bowl 马桶
bathroom scale 体重秤
Living room 起居室
curtain/sheer curtain 窗帘/纱帘
blanket 毛毯
clothes-hanger 衣架
hook 挂衣钩
pot 冷水壶
cup 茶杯
ashtray 烟灰缸
alarm clock 闹钟
luggage 行李
sewing kit 针线包
matches 火柴
tea 茶
coffee 咖啡
shoes board 鞋拔子
sill 窗台
floor-to-ceiling windows 落地窗户
ceiling 天花板
vanity/dressing table 梳妆台
coffee table 茶几
drawer 抽屉
wardrobe 衣柜
bedside table 床头柜
bed head board 床头板
chair 椅子
sofa 沙发
door/door knob/door stopper/door bell 门/门把手/门堵/门铃
safety box 保险箱
Do Not Disturb card (DND card) 请勿打扰的牌子
No smoking card 请勿吸烟卡
Breakfast card 早餐卡
laundry list 洗衣单
laundry bag 洗衣袋
writing paper 信纸
envelope 信封
